Common Questions

Prices can change?
The presented prices in this site were calculated based on tariffs and exchange rates prevailing at the time. Any exchange or change fuel costs, port charges, airport, fuel and transport costs of any nature may be subject to adjustment.

I have a reservation made, can I cancel it? Which are the cancellation costs?
Withdrawals are subject to the following penalties, in accordance with the provisions:
(1) Up to 21 days before: the deposit amount;
(2) From 20 to 8 days before: 50% of the travel value;
(3) Less than 8 days before: 100% of the travel value
These conditions can vary according to stupulated by the operator. You should always reconfirm with the agency or request an explanation. Please note that there are non-refundable rates and that do not allow cancellations.

What are the rules for the transport of liquid?
It is only allowed to carry small quantities of liquids in your hand baggage. These liquids must be in individual packages with a maximum capacity of 100ml each. These packages should be placed in a transparent plastic bag, airtight, with the maximum capacity of one liter per passenger.

Which are, at present, the rules at the airport?
In order to facilitate detection of liquid you must:

• Presenting all liquid transported when security control and x-ray for verification.
• Strip the jacket and / or coat. These will check target separately while you go through the x-ray.
• Remove laptops and other electrical devices from your hand baggage. These will check target separately while you go through the x-ray.

Considered as liquids:

• water and other drinks
• soups and syrups
• creams, lotions and oils perfume sprays
• Gel, including hair gel and shower
• contents of containers under pressure, including shaving foam, other foams and deodorants
• pastes, including toothpaste
• mixtures folder solid liquid
• masks
• any other substances of similar consistency

What documentation do I need to travel?
Minors when traveling unaccompanied by their parents, or their representatives must present their authorization or absent, whose authorization must be notarised indicating the name and number of their identification of the responsible for the minor during the trip. The person traveling must obtain the necessary documentation to make the trip, including a valid passport with a minimum of 6 months validity from the date of the visit of the last country in the itinerary, their visas when necessary and comply with the health regulations in force in countries to visit. Citizens of other countries should ensure in their respective consulates or embassies visa requirement.

I will travel with a minor. What should I do?
National legislation, more specifically Article 23.º of D.L. 138/2006, of 26 July, stipulates that national minors, when not accompanied by whoever exercises parental authority, can only leave the country displaying a permit for this purpose. In both cases, must specify in a written document, dated and with the signature of the person exercising parental authority legally certified, giving further monitoring powers by duly identified third parties. Except as provided in this privacy policy, we will not disclose any personal information can identify you without your permission, unless we are legally entitled or required to do so (for example, if required to disclose their personal data by court order or fraud prevention purposes or other crime) or if we believe that such action is necessary to protect and/or defend our rights, our property or personal safety and those of our users/customers etc.

What health care should I take into account?
Depending on the destinations, it is advisable to take medicines for any pain or fever, allergies or insect bites, among others.
If you take a specific medicine make sure you take it in enough, as it may not be available at the place you are visiting. If you need to get it on the trip, take the prescription and the part of the package that identifies the active substance to facilitate replacement when the brand you use does not exist. It is advisable to have your doctor's prescription in legible form in order to prove legally that you need the medicine.


Vaccines
They are necessary for some countries, and the risk of infection is much higher in children and pregnant women. Vaccinations should be done some time in advance, as some require an initial dose followed by a booster. Some vaccines may not be given at the same time as others.

Before confirming your reservation, you should inquire about the vaccines required for the destination of your trip:

https://www.portaldascomunidades.mne.pt/en/conselhos-aos-viajantes

WHICH DOCUMENTS SHOULD I BRING WITH ME?

All passengers, including children and infants, must have a photo ID:

• Within the European Union: Valid Identity Card
• Outside the European Union: Passport
• For the United States of America – it is mandatory to be a holder of optical reading passports. If you do not have this passport, you may see your boarding denied.

all documents must be within the indicated validity limits. Certain countries require that the Passport is still valid for at least 06 months.

WHAT TRAVEL DOCUMENTATION DO I NEED TO BRING BEFORE TRAVELING?

Before traveling, check that you have the following documents:

• Tickets or plane reservation;
• Hotel voucher;
• Transfers or car rental;
• Travel insurance;
• Excursions, etc.

It is important to check the Travel Program/Itinerary and reconfirm the flights 72 hours in advance. Failure to comply with this rule may lead to the cancellation of the confirmed place

WHAT HEALTH CARE SHOULD I HAVE BEFORE TRAVELING?

Make sure that before you start a trip you are in good health. If you wear glasses or contact lenses take a reserve pair or a prescription as a precaution. If you take a specific medicine make sure you take it in enough, as it may not be available at the place you visit. Take the prescription and the part of the package that identifies the type of medicine and not your brand (which may not exist in the country you are traveling to), which may make it easier to replace. It is advisable to have your physician’s prescription in legible form in order to legally prove that you are using the medication. Do not exceed the quantities needed for your personal use while traveling, because carrying large quantities of medicines may raise suspicions. Passengers with special needs must first be informed of the conditions for the transport of liquid or gel products. In order to use injectable drugs, you must request a special authorization for the transport of the syringe and the medicine to be injected as cabin baggage, presenting for this purpose a medical certificate proving that the passenger needs the medicine, as well as mentioning the flight number, date, airline, destination and passenger identification.
 
I WILL TRAVEL WITH CHILDREN. WICH DOCUMENTS ARE NECESSARY FOR TRAVEL?

• Traveling abroad: All children traveling abroad, regardless of who accompanies them, must be provided with an Identity Card/Citizen’s Card when traveling within the European Union. Outside this country, to any other country, they must be provided with Identity Card/Citizen Card and Passport.
• If the minor traveling alone or accompanied by third parties must also carry with them a parent authorization signed by them and recognized by the notary or a lawyer.

WHAT HAPPENS IF MY FLIGHT IS CANCELED?

If your flight is canceled there are two options. You may opt for a refund or request free of charge the change to the canceled flight (subject to availability and seats).

WHICH ARTICLES CAN NOT BE CARRIED IN THE AIRCRAFT CABIN?

Passengers are not allowed to carry the following items into the restricted security area and into the aircraft cabin:

• Weapons, firearms, and any object capable or seemingly capable of firing a projectile or causing injury, including all firearms (guns, revolvers, rifles, shotguns, etc.) Replicas and Imitations of Firearms, Parts components of firearms (excluding sights and telescopic sights), air pistols, rifles and lead weapons. Signal guns, alarm guns, toy guns of all kinds, air guns and CO2 guns, such as pistols, guns, rifles, ball guns, nail guns and nail guns, bows, catapults, harpoons and underwater rifles, animal slaughtering weapons, shock or stunning devices, eg. stun guns, teasers, stun guns, electric batons, ballistic energy weapons (laser), gun-shaped lighters.
• Sharp / Sharp Weapons and sharp objects: sharp or pointed articles capable of causing injury, including axes and hatchets, arrows and darts, iron clips (approaching harnesses, iron bars with hook or plate with iron spikes used for mountaineering) , spears and spears, ice axes and ice picks, ice skates, lockable or tipped spring blades with a blade greater than 6 cm, including knives, religious, and hunting knives, made of metal or any other material (razor blades, razor blades and razor blades) (excluding safety razor blades or disposable blades with blades enclosed in a cartridge), sabers, blades and walking sticks with blades, scalpels, scissors with length greater than 6 cm measured from the fulcrum, ski / hiking poles, ninja stars and professional tools with blade or rod over 6 cm They have the potential to be used as a sharp or sharp weapon, for example, drills and drills, x-acts, all kinds of saws, screwdrivers, crow’s feet, hammers, pliers, spanners and torches.
• Blunt instruments: any blunt instrument capable of causing injuries, including tennis rackets, baseball and softebolts, moccasins or batons – rigid or flexible – for example, batons (leaded leather batons with flexible rod) sticks, cricket, golf clubs, hockey and hurley clubs, lacrosse tacos, kayak and canoe pianos, skateboards, billiard and snooker cues, fishing rods and martial arts equipment, for example, rams, clubs, rattles, nunchucks, kubotans, kubasaunts.
• Explosives and flammable substances: any explosive or highly combustible substance which poses a risk to the health of passengers and crew or to the safety / security of the airplane or property, including ammunition, fuse detonators, detonators and fuses, explosives and explosive devices , replicas or imitations of explosive materials or devices, mines and other military explosive materials, grenades of all types, gas and gas containers, eg. butane, propane, acetylene, oxygen – in large volumes, fireworks, signaling rockets of all forms and other pyrotechnic material (including flasks and flashbulbs), unsafe matches, smoke-generating containers or cartridges, flammable liquid fuel eg petrol, diesel fuel, lighter fuel, ethanol, aerosol spray, turpentine and paint thinner, alcoholic beverages exceeding 70% by volume (140% proof).
• Chemical and toxic substances: any chemical or toxic substance presenting a health risk to passengers and crew or to the safety / security of the aircraft or property, including: acids and alkalis, eg. “wet” batteries subject to spillage , corrosive or bleaching substances – eg. mercury, chlorine, gases, chemicals or disabling sprays – eg. chloroacetophenone, pepper spray, tear gas, acid sprays, animal repellent sprays, radioactive material – for example, medicinal or commercial isotopes, poisons, biologically infectious material – for example, contaminated blood, bacteria and viruses, susceptible material for ignition or spontaneous combustion, fire extinguishers (except those authorized by fire protocols as emergency equipment for airplanes).
• Transport of liquids, aerosols and gels in the restricted security area of an airport and on board the aircraft is controlled in accordance with EU Security requirements.
• The following items should not be placed in checked Baggage: Electronic Cigarettes, Dynamite, Gunpowder, Explosives, including detonators, wicks, ammunition, grenades, mines, explosive cartridges and plastic explosives. Replicas and imitations of firearms, harpoons, toy weapons of all kinds. Gases: propane, butane. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, lighters, fireworks, rockets and other pyrotechnic materials. Organic oxidizers and peroxides, including bleach and car repair kits. Toxic or infectious substances, including rodenticides, infected blood, radioactive material, including medicinal or commercial isotopes. Corrosives, including mercury, vehicle batteries, fuel system components that contain fuel. Food oil (such as olive oil) exceeding 1 liter by volume.
• Any sharp objects included in the checked Baggage should be wrapped securely to prevent personal injury to the staff and handling.

WHAT IS THE LIMIT OF HAND LUGGAGE?

All passengers are entitled to carry a carry-on bag. Maximum weight and dimensions vary from company to company. Contact us.

WHAT IS THE LIMIT OF HOLD BAGGAGE?

The maximum weight is 32 kg per bag, the dimensions, prices and conditions of transportation vary from company to company. Contact us.